Last updated: 2026
Your satisfaction is our priority. You have 30 days to returnproduct if you are not satisfied, withfull refof the amount paid.
Pursuant to the EU Consumer Rights Directive (2011/83/EU), the Consumer has 14 days from receipt to withdraw from the contract. The Lead Empire L.L.C-FZ voluntarilextends this period to 30 days.
To start the return process, contact us with30 days of delivery bwriting to
We will send you the detailed return instructions with24 hours.
The product must be returned:
Normal signs of inspection are accepted: the right of withdrawal allows you to "examine" the item as you wouldphysical store.
The return shipping cost is borne bcustomer, exceptfollowing cases where The Lead Empire L.L.C-FZ also covers the return shipping costs:
The refis issued with14 days of receiving the returned product, bbank transfer to the IBAN provided bcustomer. The refcovers the full amount paid, excluding anreturn shipping costs borne bcustomer.
In case ofdefective or non-conforming product, you have the right — at your choice — to:
The legal warrantof conformity covers the products for 24 months from delivery, as soutArticles 128-135 of the Italian Consumer Code.
Blaw, certaproducts are not covered bright of withdrawal (e.g. personalized items, sealed for hygiene reasons once opened, software/digital content unsealed). These cases do not applto most of our products, but thewill be flagged explicitlproduct page if relevant.
For aninformation about refundsreturns: